Shipping policy
Shipping Policy – Ruminate
Effective Date: 3 March 2026
Ruminate provides guided hiking experiences and outdoor activities. We do not sell or ship physical products.
Digital Booking Confirmation
After completing your booking, you will receive:
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An order confirmation email
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A booking confirmation with your hike details
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Meeting time and location information
Confirmation emails are typically sent within 5–15 minutes after payment.
If you do not receive confirmation, please:
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Check your spam or junk folder.
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Contact us at support@ruminate.co.za.
Tickets & Physical Materials
Ruminate does not issue physical tickets. Your confirmation email serves as proof of booking.
In some cases (e.g., cableway tickets or third-party activities), tickets may be issued electronically by the relevant provider.
Meeting & Collection
Hikes depart from the meeting point specified in your confirmation email.
If your booking includes pickup, details will be confirmed directly via email or WhatsApp prior to your scheduled hike.
Incorrect Contact Information
It is the customer’s responsibility to ensure that email and phone details are entered correctly at checkout.
Ruminate is not responsible for missed communications due to incorrect contact details.